Gentleway Alpine Luxury Taxi
Cancellation Policy
We understand that travel plans can change. This policy explains the conditions that apply when a confirmed private transfer or chauffeur service is cancelled or amended.
More than 24 hours before pick-up
Cancellation is free of charge. Any amount already paid will be refunded to the original payment method.
Between 12 and 24 hours before pick-up
50% of the total booking amount is payable. If the booking has already been paid in full, the remaining balance will be refunded.
Less than 12 hours before pick-up or no-show
100% of the total booking amount is payable.
Booking changes
We will always try to accommodate changes to the date, time, route or passenger requirements. Changes remain subject to availability and may result in a revised fare. If we cannot accommodate the requested change, the cancellation conditions above apply.
Flight and train delays
When a flight or train number has been provided, we monitor the arrival and adjust the pick-up time whenever reasonably possible. A delay is not treated as a cancellation. If the flight or train is cancelled, please contact us immediately so that we can find the best possible arrangement.
Exceptional circumstances
Serious unforeseen circumstances will be considered fairly on a case-by-case basis. Costs already committed to third parties may remain payable.
Refunds and contact
Approved refunds are returned to the original payment method. Bank or payment-provider processing times may apply. To cancel or change a booking, contact us on WhatsApp, call +41 78 248 20 40 or email contact@gentleway.ch.
This policy forms part of the Gentleway Terms & Conditions. Last updated: July 2026.